Items
We do not accept returns, or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [•] with details of the product and the defect. You can send the item you consider defective to:
405 A Oakwood Rd, Huntington Station, NY 11746
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Shipping
To return the item you purchased, please mail it to:
405 A Oakwood Rd, Huntington Station, NY 11746
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Non-Refundable Deposit. Buyer acknowledges that all deposits are non-refundable in all circumstances, including but not limited to if Buyer decides s/he does not want or is no longer able to take the product and/or service. Upon receipt of the Deposit, Empire Nautical agrees to hold the invoiced contents for Buyer. The Deposit shall be made in US Dollars and paid to Empire Nautical via payments through credit card, check, ach or cash.